Shipping and returns

Shipping Policy:

Our orders are shipped from Monday to Friday, except holidays (including national, regional and local holidays).

Orders placed before 1pm can be processed the same day. Orders placed after 1pm will be shipped the following day.

Shipments are made with premium or standard shipping.

There is the possibility of hand delivery in Torrent (in this case you save on shipping costs). This does not mean home delivery. A “neutral” point will be agreed for delivery. In the payment gateway, select “Local Delivery”. After your purchase, contact us via WhatsApp at 604279152 so that we can set a day and place for delivery. There is also the possibility of picking it up at a store near the Peset Aleixandre Hospital in Valencia (from Tuesday to Sunday from 9 a.m. to 2 p.m.).

VALENCIAN COMMUNITY

  • EXPRESS HOME DELIVERY 24-48h: €4.60

  • STANDARD HOME delivery, 48-72h: €4.30

PENINSULA (except Ceuta and Melilla and the Valencian Community)

  • EXPRESS HOME DELIVERY 24-48h: €5.40

  • STANDARD HOME delivery, 48-72h: €4.70

BALEARICS

  • STANDARD HOME delivery, 2-5 business days: €7.90

PORTUGAL

  • STANDARD HOME delivery, 48-72h: €8.50

Return policy:

Returns will be made within 14 calendar days from when you receive your order and are at your expense . From the moment you communicate your intention to return, you have 14 calendar days to send the product .

For any return, please send an email to: RETURNS@DIEZDEDITOSLIBRES.COM specifying clearly in the SUBJECT “RETURN ITEM”. In the text you must include the returned item and the order number.

RETURNS WILL ONLY BE PROCESSED ON WORKING TUESDAYS AND THURSDAYS

You have two return options:

Option 1 – You manage it yourself

  •       The product must be sent by certified mail or by any other means that allows proof of the shipping date and tracking number.

* In the case of the return of more than one product, the return cost that will be deducted will be €2.50 for each additional product returned, as a management fee.

Option 2 – We help you manage it

  •       Request your return. We will send you the label and you only have to take the package to a post office (you do not need to print the label, just show it at the counter). The cost of the return (€8.50 in the Peninsula, €12.50 in Portugal and €11.50 in the Balearic Islands) will be deducted from the amount of the product.

* In the case of the return of more than one product, the return cost that will be deducted will be €2.5 for each additional product returned, as a management fee.

* If you have purchased two products and only return one of them, shipping costs will not be refunded, only the amount of the returned product.

* If you have enjoyed free shipping and proceed to return the items, the shipping costs will be deducted from the return.

The product must arrive in perfect condition (unused, unopened and/or tampered with, and with the original labels and packaging) in order to proceed with the refund. For a correct return and to ensure that the product is not damaged during shipping, you must pack it in a bag or box and stick the return label on said bag or box . If the package arrives with the label stuck directly on the original packaging, the refund will not be processed.

Products that are not specific footwear, such as socks, waterproofing, cleaners, laces, toe separators, massage balls or insoles, among others, cannot be returned.
Cancellation of the order by the buyer will incur a management fee of €2.50, which will be deducted from the total amount of the return. In any case, if the product has left its destination, it cannot be cancelled.

You can find more information in our Conditions of sale